BPO or Business Process Outsourcing involves subset of outsourcing and contracting operations and taking up responsibilities of a particular business process to a third-party service provider.
BPOs are usually of two kinds :-
A) Front office – This includes related customer services.
B) Back office – Its inclusive of internal business functions such as human resources, finance, accounting, etc.
Top 10 Best BPO Companies In India
| Sr. No. | BPO Companies |
| 1 | Genpact |
| 2 | Tata Consultancy Services BPO |
| 3 | Infosys BPO Limited |
| 4 | Wipro BPO |
| 5 | Firstsource Solutions Limited |
| 6 | Aditya Birla Minacs |
| 7 | Aegis Limited |
| 8 | WNS Global Services |
| 9 | EXL Services |
| 10 | Serco Global Services |
1) Genpact
Headquartered at Gurugram, it is a private sector firm that is known for the level of satisfaction it provides its clients with the services it provides.
They provide Banking and Financial services such as design, transform and run advanced operating models to combat volatility, control and maintain cost limits, management of risk and enable growth. It also provides capital market solutions, consumer goods benefits, Insurance solutions, etc.
They combine digital technology and analytics to work. They generate impact by reimagining business through Smart Enterprise Processes, Technology growth and intelligent operations.
Also Read: Top 10 Best ERP Software Companies In India
2) Tata Consultancy Services BPO
Headquartered in Mumbai, it has over 33,000+ employees has proven it’s worth even though it had to face cutthroat competition. The insight of this company is to introduce the idea of High-tech companies leveraging big data to ensure adequate customer services. What are the services it provides:-
- Assurance services
- BI & Performance Management
- Business process services
- Consulting
- Digital Enterprise
- Eco-sustainability services
- Engineering and industrial services
- Enterprise security and risk management
- Enterprise solutions
- ION small and medium business
- IT infrastructure services
- IT services
- Platform solutions
Also Read: Top 10 Best IT Companies In India
3) Infosys BPO Limited
Headquartered at Bengaluru, they believe that companies will further develop with Robotics taking over the line. The set that they provide are:-
- Customer service outsourcing
- Finance and accounting
- Human resources outsourcing
- Legal process outsourcing
- Sales and fulfilment
- Sourcing and procurement outsourcing
- Business transformation services
- Indian Domestic BPO
- Digital business services
- Robotic process automation
4) Wipro BPO
Residing at Bengaluru, Wipro is one of the most renowned company that has established a name across the globe. The services they provide to the clients are :-
- Analytics
- Applications
- Business Outcome services Indian BPO Companies
- Business process
- Cloud
- Consulting
- Digital
- Eco energy
- Information management
- Infrastructure services
Its ulterior motives are a Man-Machine interface and smart devices development. Some of the industries it has excelled in are Aerospace, Automotive, Banking, Engineering and Construction, Consumer Goods, Government, Healthcare, Manufacturing, Media and Entertainment, Professional services, Retail, etc.
5) Firstsource Solutions Limited
Creating a turnover of 130 Million dollars, the company is headquartered in Mumbai. Through means of strategic alliances, internal competencies and domain knowledge the business process across the customer lifecycle. It’s cushioned management systems include – Business acquisition, customer account services, customer loyalty and differentiators.
It is a compelling differentiator for enterprises. They offer innovative value added services artists customer services. The types of data processing they provide are:-
- Back office outsourcing services
- Transaction processing services
- Process re-engineering services
6) Aditya Birla Minacs
Bengaluru starting as a place of start-ups is certainly a platform for companies, a private sector company has been recognised as Everest BPS top 50.
The services they provide are:-
- Marketing Optimization
- Customer experience management
- Product and technical support
- Advanced analytics
- Finance and accounting
- IT services
7) Aegis Limited
A private sector company placed at Mumbai assures not just a solution to the clients problems but also makes sure that the problem never repeats itself to the clients, how trustable?
How are they unique compared to the other companies? These points make it outstanding:-
- A customer centred approach to business –They believe in providing the right tools and correct methodologies to fulfil the clients companies designs.
- Agility and flexibility levels – They help in developing inherent capabilities and identify business and market opportunity beyond the risk of volatility.
- New age services – their quick adoption of trending solutions and deepens customer networks is their other motive. The solutions they offer is highly efficient and adaptable to the current market status.
- Proprietary QPO approach
- Distinctive domain knowledge
- Collaborative Culture- The right kind of exposure and experiences can add well and good in working and by adding on people’s values to the table the real world results can be generated.
- Imagineered infrastructure – ‘Aegis elite’ or ‘experience centre in a box’ is their dominating concept that develops world class infrastructure within a short duration of time.
8) WNS Global Services
Mumbai seems like the hub for these companies and this specifically is at its best with regard to Business Process Outsourcing (BPO) and Consulting.
They provide a functional solution, it includes customer interaction, enterprise analytics, enterprise information technology, finance and accounting, governance, risk and compliance, human resources, legal services, procure, marketing and research.
Also Read: Best Marketing Research Companies In India
9) EXL Services
One of the New York based companies well established in India sees over 495 Million dollar turnover and has employees over 21,000+ people in their firms. They are best at analytics which is embedded in what they do and operation management that turns out be their biggest asset. Their motive is to look deeper and increase companies Efficiency, improve profitability, reduce risk, simplify compliance and find new channels for growth.
10) Serco Global Services
Headquartered at Gurugram, has a turnover of 7 Billion dollar and has employees over 60,000+ people in their firms is best noted for its business outsourcing and its spread across branches along the length and breadth. It provides a broad range of customer facilities.
